FAQ

Browse our collections and add items to your cart. Proceed to checkout, enter your shipping details and payment information. You’ll receive an order confirmation by email within a few minutes.

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at hello@onmebali.com with your order number.

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are secured with SSL encryption.

Processing takes 2–3 business days. Estimated delivery: Indonesia 1–3 days, Asia Pacific 5–7 days, Europe and USA 7–10 days, rest of the world 10–14 days.

Yes — complimentary worldwide shipping on all orders over $200 USD.

Once your order ships, you’ll receive a tracking number by email. Use it on the carrier’s website to monitor your delivery in real time.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.

Email us at hello@onmebali.com with your order number and reason for return. We’ll confirm and send instructions within 24 hours.

Refunds are processed within 5–7 business days of receiving your return. You’ll receive an email confirmation once issued.

Each product page includes detailed measurements. We recommend consulting our Size Guide and measuring yourself before ordering. If you’re between sizes, we suggest sizing up.

We work exclusively with natural fibres — linen, silk, cotton, and viscose. All fabrics are selected for breathability, comfort, and longevity in warm climates.

Our pieces are crafted from delicate natural fibres and require gentle care. Please refer to our Care Guide for detailed instructions by fabric type.